STUDI KOMPARATIF PREFERENSI GAYA BELAJAR MAHASISWA TEKNIK INFORMATIKA PADA KELAS TRADISIONAL DAN VIRTUAL

Afiani Agus Abdillah, Yeskarwani Gulo, Farhan Martiza Al Syamsik, Abdurahman — Mon, 14 Sep 2026 00:00:00 +0700

This study compares the learning modality preferences of Informatics students in traditional and virtual classrooms using the Visual, Auditory, Read/Write, and Kinesthetic (VARK) framework. The reported research design was a quantitative paired comparison involving 80 purposively selected students at Universitas Pamulang who had experienced both learning environments. The instrument comprised 16 items adapted to Informatics learning activities. This manuscript presents descriptive results from the available aggregate tables and examines their internal consistency. Traditional classrooms were dominated by Kinesthetic (37.5%) and Auditory (35.0%) preferences, whereas virtual classrooms were dominated by Visual (42.5%) and Read/Write (32.5%) preferences. These percentages describe marginal distributions and do not identify individual transitions between preference categories. The reported reliability coefficient and paired statistics contain inconsistencies that cannot be resolved without item-level responses, scoring rules, and original analysis output. Consequently, statistical significance and validated effect sizes cannot yet be established. The descriptive pattern may inform the provision of diagrams, written documentation, discussion, and programming practice, but it does not demonstrate that matching instruction to VARK categories improves learning outcomes. Further verification is required before inferential conclusions can be finalized.

INTEGRASI SERVQUAL, ZONE OF TOLERANCE, DAN MODEL FISHBEIN UNTUK MENGUKUR KEPUASAN PELANGGAN JASA LAUNDRY

Norita Sinaga, Simon Simarmata, Elga Legianti — Mon, 14 Sep 2026 00:00:00 +0700

This study evaluates service quality and customer attitudes at M Laundry by integrating SERVQUAL, the Zone of Tolerance (ZOT), and the Fishbein multi-attribute model. A quantitative descriptive survey obtained 50 complete responses from an estimated population of 150 customers. Because a complete sampling frame and randomization records were unavailable, the responses were treated as a voluntary nonprobability sample. Twenty-five attributes were assessed on five-point scales for adequate, perceived, and desired service. The perception and expectation scales were valid and reliable, with Cronbach's alpha values of 0.960 and 0.912. Mean perceived service was 4.28, while desired service was 4.46, producing an overall gap of -0.18. Parking capacity had the largest gap (-0.44), whereas on-time completion had the smallest (-0.06). All attributes remained within the ZOT, and the Fishbein score of 476.80 indicated a positive attitude. The expectation score was used as a proxy for Fishbein evaluation. Improvements should prioritize parking and handover arrangements, pickup and delivery services, and order-status communication, with the A1 gap targeted at ≥ -0.20 in the next evaluation cycle.

Jurnal Penelitian Terapan Ilmu Multidisiplin

STUDI KOMPARATIF PREFERENSI GAYA BELAJAR MAHASISWA TEKNIK INFORMATIKA PADA KELAS TRADISIONAL DAN VIRTUAL

INTEGRASI SERVQUAL, ZONE OF TOLERANCE, DAN MODEL FISHBEIN UNTUK MENGUKUR KEPUASAN PELANGGAN JASA LAUNDRY