ANALISIS KINERJA PEGAWAI KEMENTERIAN SEKRETARIAT NEGARA REPUBLIK INDONESIA BIRO ORGANISASI, TATA LAKSANA, HUKUM, DAN REFORMASI BIROKRASI DI JAKARTA PUSAT

Abstract

This study employs a descriptive qualitative approach using observation, interviews, and documentation methods to analyze employee performance at the Ministry of State Secretariat of the Republic of Indonesia, particularly within the Bureau of Organization, Governance, Law, and Bureaucratic Reform. The research findings indicate that employee performance ranges from good to excellent across nine performance indicators. The volume of work completed meets or even exceeds targets, thanks to the implementation of the Objective Key Result (OKR) system through the Piawai application, although some Work Groups (Pokja) still face human resource shortages that affect workload distribution. Work quality is high, with consistent standards and strong employee professionalism. Timeliness in task completion is maintained through target-setting and a culture of discipline. Budget management is efficient and follows strict SOPs, although limited funding remains a challenge. Service orientation is implemented professionally, with effective internal and external coordination; however, it is acknowledged that further improvement is needed to ensure more optimal and consistent service across all work units. Employee commitment is high, reflected in a strong sense of responsibility and initiative in completing tasks. Employee initiative is generally good, with a tendency to act independently, although some still require guidance. Teamwork is effective and flexible among work groups. The leadership style is participative and supports employee development, although additional managerial training is needed. Overall, the performance management system at the Ministry operates systematically and productively, demonstrating sound governance while leaving room for improvement, particularly in addressing workforce needs.